Your files are read. Not kept.
The short version: nothing you upload is stored. The documents we are bound by are below.
Customer files are read in memory for the length of a session and discarded when it ends. No file is written to disk, kept in a database or used to train a model.
Every app opens on bundled sample data, so it can be evaluated without sharing anything.
What we do keepBilling records, support conversations and a hashed log of legal acceptance. The Privacy Policy lists each item, its purpose and how long it is kept.
Outputs and AIOutputs are drafts for review by a qualified person. Every finding shows its evidence so it can be checked. Where a language model assists, it is named on the sub-processor list and receives only what the task needs.
Microsoft Azure, East US 2 (United States). Every sub-processor is named, with its purpose and location.
Dodo Payments is the Merchant of Record: checkout, invoices, sales tax and VAT. No card data reaches BaseLoom.
A DPA with the EU Standard Contractual Clauses and the UK Addendum, and a HIPAA Business Associate Agreement for the health apps.
Write to legal@baseloom.app. The security policy says how reports are handled.
Everything we publish.
- Terms of ServiceThe agreement for using BaseLoom.
- Privacy PolicyWhat we collect, why, for how long, and your rights.
- Acceptable Use PolicyWhat BaseLoom may not be used for.
- Professional and AI DisclaimerOutputs are drafts for qualified review, not advice.
- Data Processing AddendumGDPR, UK, CCPA and DPDP processor terms, with SCCs.
- Sub-processorsEvery service that touches data, and where.
- Cookie NoticeStrictly necessary cookies only. No tracking.
- Cancellation and RefundsTrials, cancelling, and refunds.
- SecurityHow data is protected, and how to report a vulnerability.
- AccessibilityOur accessibility commitment and how to get help.
- Business Associate AgreementHIPAA terms for health apps, on request.
- Partner AgreementTerms for advisors who refer clients.
- Partner DisclosureThe referral-fee disclosure partners use.
- Legal NoticeWho operates BaseLoom, and the grievance officer.