Terms of Service
Effective 2026-09-23.
These Terms of Service ("Terms") are a contract between you and BaseLoom, a sole proprietorship based in India ("BaseLoom", "we", "us"). They apply to the software tools available at https://app.baseloom.app (each an "app", together the "Service").
BaseLoom is run by one individual, the proprietor. The proprietor's identity is verified by our payment and banking providers and is disclosed where the law requires, for example to a court, a regulator, or a customer who signs a BAA or needs it to enforce these Terms. The Service is not anonymous.
Please read them carefully. Section 25 contains an arbitration clause and a waiver of class actions that affect how disputes are resolved.
1. Who may use the Service
1.1 Businesses only. The Service is sold only to businesses, professionals, public bodies and other organisations acting for purposes of their trade, business, craft or profession. It is not offered to consumers and is not directed at anyone under 18.
1.2 Authority to bind. If you accept these Terms for an organisation, you confirm that you are authorised to bind it, and "you" means that organisation. If you are not authorised, do not accept these Terms or use the Service.
1.3 Eligibility. You may not use the Service if you are located in, organised under the laws of, or ordinarily resident in a country or region listed in section 18.3, or if you are a person listed in section 18.2.
2. What the Service does
2.1 Each app reads business documents or data files that you upload or paste (for example invoices, contracts, EDI files, claims, logs or policy text), checks them against deterministic rules and reference tables built into the app, and returns findings, supporting evidence, draft letters and converted data files ("Outputs"). Each app's page describes what it does and its Method tab explains the rules and reference values it uses.
2.2 The app engines are rule-based code. Your uploaded files are not sent to any AI model provider for processing.
3. Sandbox and subscriptions
3.1 Sandbox. Every app can be run free of charge on the sample data we provide, without an account. The sandbox is provided as is, for evaluation only, and we may change or withdraw it at any time.
3.2 Subscriptions. Running an app on your own files requires an active subscription to that app. Subscriptions are monthly, per app, at the price shown at checkout. A free trial of 14 days may be offered at checkout. A subscription renews automatically each month until cancelled.
3.3 Cancellation and refunds. You may cancel at any time. Cancellation, trials and refunds are explained in the Cancellation and Refund Policy (https://app.baseloom.app/?view=legal&doc=refunds), which forms part of these Terms.
4. Dodo Payments is the seller of record
4.1 Subscriptions are sold by our Merchant of Record, Dodo Payments ("Dodo"). Dodo is the seller of record for each purchase. Dodo takes payment, charges and remits sales tax, VAT or GST, issues invoices, and handles refunds and chargebacks under its own terms of sale, which you accept at checkout (the "Order").
4.2 BaseLoom is the licensor of the software. We grant the licence in section 5 once Dodo confirms payment or the start of a trial. Questions about the software go to us; questions about a payment can go to either Dodo or us.
5. Licence
5.1 While your subscription to an app is active, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use that app through the Service for the internal business purposes of your organisation, including work you perform for your own clients.
5.2 Restrictions. You must not, and must not allow anyone else to: (a) sell, resell, rent, sublicense or otherwise make the Service available to third parties as a service of their own, except as permitted to partners under section 5.3; (b) share a licence key outside your organisation; (c) copy, modify, decompile, disassemble or reverse engineer the Service, except to the extent the law expressly allows despite this restriction; (d) use the Service, or information about it, to build or benchmark a competing product; (e) remove or alter any proprietary notices, disclaimers or labels on the Service or Outputs; (f) circumvent licence-key checks, usage limits or security measures; or (g) use the Service in breach of the Acceptable Use Policy (section 12) or of law.
5.3 Partners. Advisors who refer clients under the BaseLoom Partner Agreement (https://app.baseloom.app/?view=legal&doc=partner) may use the sandbox to demonstrate apps and may hold subscriptions on behalf of their clients, as that agreement allows.
6. Licence keys
6.1 On subscribing you receive a licence key by email. The key unlocks the subscribed app, for the number of activations shown with your key, while the subscription is active. It stops working when the subscription ends or is suspended.
6.2 Keep your key confidential. You are responsible for all use of the Service under your key. Tell us promptly at support@baseloom.app if you believe a key has been lost or misused, and we will help you replace it.
7. Your data and your responsibilities
7.1 How we handle files. Files you upload are processed in server memory for your browser session and are not written to disk. When the session ends, they are gone. What we do keep (billing records, a record of your acceptance of these Terms, support correspondence and short-lived logs) is described in the Privacy Policy (https://app.baseloom.app/?view=legal&doc=privacy). Where we process personal data on your behalf, the Data Processing Addendum (https://app.baseloom.app/?view=legal&doc=dpa) applies.
7.2 Your responsibilities. You are responsible for the data you upload ("Customer Data"). You confirm that: (a) you have a lawful basis, and any notices and consents required by law, to process any personal data in Customer Data using the Service; (b) you have the right to upload Customer Data and to have us process it as described in these Terms, and doing so does not breach any contract, confidentiality duty or law; (c) you will not upload protected health information as defined under HIPAA unless a Business Associate Agreement ("BAA", https://app.baseloom.app/?view=legal&doc=baa) has been signed between you and us. Health-related apps ask you to confirm that files are de-identified or that a BAA is in place, and you must answer truthfully; (d) you will not upload technical data controlled under the US International Traffic in Arms Regulations (ITAR), technology controlled under the US Export Administration Regulations (EAR) other than EAR99 or equivalent, Controlled Unclassified Information (CUI), or classified information. The Service runs on ordinary commercial cloud infrastructure, is operated by a non-US person in India, and is not FedRAMP or GCC High authorised. Export and defence apps are designed to run on descriptions, metadata and redacted text; (e) you will not upload special categories of personal data (such as health, biometric, genetic, racial or ethnic origin, religious belief, sexual orientation, criminal records or government identifiers) unless they are genuinely needed for the app's purpose, and then only with a valid legal basis and appropriate safeguards; and (f) you will keep your own copies of Customer Data. The Service is not a storage or backup service.
7.3 Security of your environment. You are responsible for the security of your devices, accounts and networks used to access the Service.
8. Outputs are drafts for professional review
8.1 Outputs are computed from your inputs and the rules and reference tables in each app. They are drafts to help a qualified person do their work faster. They are not legal, tax, accounting, medical, financial, investment, insurance, engineering, customs or regulatory advice, and they are not a certification, audit opinion, clearance or approval of any kind.
8.2 Using the Service does not create an attorney-client, accountant-client, fiduciary, broker, adviser or other professional relationship between you and us.
8.3 Reference values used by the apps (such as tax rates, thresholds, sanctions and restricted-party lists, tariff tables, code sets and filing deadlines) change over time and may be out of date or incomplete when you use them. Each app's Method tab identifies values you should confirm. You are responsible for confirming them, and for having a qualified professional review any Output before you rely on it, file it, send it or act on it.
8.4 The Professional and AI Disclaimer (https://app.baseloom.app/?view=legal&doc=disclaimer) explains the limits of each type of app in more detail and forms part of these Terms.
9. Automated support
9.1 Support emails and tickets are read by an automated assistant that drafts replies using an AI model (Anthropic's Claude). Replies written this way say that they were written by an automated assistant. Only the text of your support message and any attachment you choose to send are used for this; your uploaded app files are not.
9.2 Automated replies may be wrong. They do not change these Terms, grant credits or waive rights unless confirmed by the proprietor or processed through Dodo. You can ask for a human at any time by saying so in your reply, and the proprietor will respond.
9.3 Refunds within the refund window may be approved automatically, up to a limit, under the Cancellation and Refund Policy.
10. Availability and support
10.1 We use reasonable efforts to keep the Service available and to fix defects, but we do not guarantee uninterrupted or error-free operation. Planned maintenance is done where possible at low-traffic times.
10.2 We may change, improve or remove features of an app, provided that during a paid period we do not materially reduce the core function of an app you subscribe to except under section 11.
11. Retiring an app or ending the Service
11.1 We may retire an app, or end the Service, for any reason, including because it is not commercially viable. If we retire an app you subscribe to, we will: (a) give you at least 30 days' notice by email; (b) not charge you for that app after the date of the notice; and (c) refund, through Dodo, the unused portion of any prepaid period on a pro-rata basis.
11.2 You can continue to use the app until the retirement date given in the notice.
12. Acceptable use
The Acceptable Use Policy (https://app.baseloom.app/?view=legal&doc=aup) forms part of these Terms. You must comply with it and make sure that anyone using the Service under your licence key does too.
13. Suspension
13.1 We may suspend your access, in whole or in part, if: (a) you fail to pay, or a payment is reversed or charged back; (b) we reasonably believe your use breaches the Acceptable Use Policy or section 18, or poses a security risk to the Service or others; or (c) we are required to do so by law or by a competent authority.
13.2 Where reasonable and lawful, we will tell you before suspending, explain why, and give you an opportunity to fix the problem. We will limit the suspension to what is needed and restore access promptly once the cause is resolved. Suspension under section 13.1(b) or (c) does not entitle you to a refund for the suspension period if the suspension was caused by your breach.
14. Third-party standards and trademarks
14.1 Apps read and produce files in industry formats and check them against public standards, including ASC X12, HL7, SWIFT MT and ISO 20022 messages, ACORD forms, NACHA files, the FIX protocol, NIST publications, PCI DSS and others. These names and marks belong to their owners.
14.2 BaseLoom is not affiliated with, endorsed by, certified by or sponsored by any standards body or trademark owner named in the Service, unless we say so expressly. References to them describe compatibility only. Where use of a standard requires a licence or membership (for example, code sets or implementation guides), obtaining it is your responsibility.
15. Feedback
If you send us suggestions, ideas or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it for any purpose without obligation to you. We will not identify you as the source without your permission.
16. Confidentiality
16.1 "Confidential Information" means non-public information disclosed by one party to the other that is marked confidential or that a reasonable person would understand to be confidential. Customer Data is your Confidential Information. Non-public details of the Service, pricing offered to you individually, and security information are ours.
16.2 Each party will use the other's Confidential Information only to perform or exercise rights under these Terms, protect it with at least reasonable care, and disclose it only to its personnel, contractors and sub-processors who need to know it and are bound by similar duties.
16.3 These duties do not apply to information that is or becomes public through no fault of the recipient, was known to the recipient without restriction, is independently developed, or is lawfully received from a third party. A party may disclose Confidential Information when required by law, after giving the other party prompt notice where lawful so it can seek protection.
17. Intellectual property
17.1 Yours. As between you and us, you own Customer Data and the Outputs generated from it. You grant us a limited licence to process Customer Data only as needed to provide the Service, provide support and comply with law. We claim no rights in Outputs, but Outputs may contain generic text, templates, formulas or reference content that others may also receive, and you do not acquire exclusive rights in those generic elements.
17.2 Ours. We and our licensors own the Service, including the software, rules, reference tables as compiled by us, templates, documentation and the BaseLoom name and marks. No rights are granted except those stated in these Terms.
18. Export control and sanctions
18.1 You must comply with all export control and sanctions laws that apply to your use of the Service and Outputs, including those of the United States, the European Union, the United Kingdom, the United Nations and India.
18.2 You confirm that neither you, nor any person who owns or controls you, nor any user under your licence key, is named on or owned 50 percent or more by persons named on a sanctions or restricted-party list maintained by the United States (including the OFAC SDN List and the BIS Entity List), the European Union, the United Kingdom or the United Nations.
18.3 You must not access or use the Service from, or for the benefit of any person located in, Cuba, Iran, North Korea, Syria, the Crimea, so-called Donetsk People's Republic or Luhansk People's Republic regions of Ukraine, or any other country or region subject to comprehensive sanctions. As a matter of our own policy we also do not provide the Service to persons located in, or organised under the laws of, Russia or Belarus.
18.4 Apps that screen names, parties or items against sanctions or export lists support your compliance process. A screening result is not a licence, clearance or legal determination. See the Disclaimer.
19. Anti-corruption
Each party will comply with applicable anti-bribery and anti-corruption laws, including the Indian Prevention of Corruption Act 1988, the US Foreign Corrupt Practices Act and the UK Bribery Act 2010, and will not offer, give or accept any bribe or improper payment in connection with these Terms.
20. Warranties and disclaimer
20.1 Each party warrants that it has the right to enter into these Terms. We warrant that, during a paid subscription, each subscribed app will perform materially as described in its Method tab. If it does not, tell us at support@baseloom.app. We will try to fix the defect within a reasonable time and, if we cannot, you may cancel the affected subscription and receive a pro-rata refund of the prepaid unused period. This is your sole remedy for breach of this warranty.
20.2 Except as stated in section 20.1 and to the fullest extent permitted by law, the Service, the sandbox and all Outputs are provided "as is" and "as available". We disclaim all other warranties and conditions, express or implied, including merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, accuracy and completeness of Outputs or reference data, and that the Service will be uninterrupted, secure or error-free.
21. Limitation of liability
21.1 Excluded losses. To the fullest extent permitted by law, neither party is liable to the other for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, business, goodwill or anticipated savings, or for loss or corruption of data, however caused, even if advised of the possibility.
21.2 Cap. To the fullest extent permitted by law, each party's total liability arising out of or in connection with these Terms or the Service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of (a) the fees you paid for the affected app in the 12 months before the event giving rise to the claim, and (b) USD 100.
21.3 Reliance on Outputs. We are not liable for loss arising from reliance on an Output that was not reviewed by a qualified professional as required by section 8, or from out-of-date reference values that the app identified as settings for you to confirm.
21.4 What is not limited. Nothing in these Terms limits or excludes liability for (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, (c) wilful misconduct or gross negligence, (d) your payment obligations, (e) your indemnity obligations under section 22.1, or your breach of section 5.2 or section 18, or (f) any other liability that cannot be limited or excluded under applicable law.
22. Indemnities
22.1 By you. You will defend and indemnify us against third-party claims, and resulting losses, fines, damages and reasonable legal costs, arising from (a) Customer Data, including a claim that you lacked the right or lawful basis to upload or process it, (b) your use of the Service or Outputs in breach of these Terms, the Acceptable Use Policy or law, or (c) your breach of section 18.
22.2 By us. We will defend you against any third-party claim that the Service, as provided by us and used in accordance with these Terms, infringes that third party's copyright, trademark or trade secret, or a patent granted in India, the United States, the United Kingdom or a member state of the European Union, and will pay damages and costs finally awarded or agreed in settlement. We have no obligation for claims arising from Customer Data, Outputs as modified or combined by you, combination of the Service with anything we did not provide, use after we told you to stop, or third-party standards referred to in section 14. If the Service is, or we think it may be, subject to such a claim, we may obtain a right for you to continue using it, modify it to be non-infringing, or end your subscription to the affected app and refund the prepaid unused period. Our total liability under this section 22.2 is limited to two times the fees you paid for the affected app in the 12 months before the claim. This section states our entire liability for infringement claims.
22.3 Procedure. The indemnified party must notify the other promptly of the claim, give it sole control of the defence and settlement (but no settlement may impose an admission or obligation on the indemnified party without its consent, not to be unreasonably withheld), and provide reasonable cooperation at the indemnifying party's cost.
23. Force majeure
Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, epidemics, war, terrorism, civil unrest, government action, failure of public utilities or telecommunications, cloud or payment provider outages, or cyber attacks that could not reasonably have been prevented. The affected party will notify the other and use reasonable efforts to resume performance. If the event continues for more than 30 days, either party may cancel the affected subscription and you will receive a pro-rata refund of the prepaid unused period.
24. Term and termination
24.1 These Terms apply from when you first accept them and continue while you use the Service or hold a subscription.
24.2 You may end a subscription at any time by cancelling it as described in the Cancellation and Refund Policy.
24.3 Either party may terminate a subscription by written notice if the other materially breaches these Terms and does not cure the breach within 15 days of notice (or immediately for a breach of section 18, or a breach that cannot be cured). We may also end subscriptions under section 11.
24.4 On termination, your licence ends and your licence key stops working. Because we do not store uploaded files, there is no Customer Data for us to return; you should keep your own copies of Outputs. If we terminate for our convenience, or you terminate for our uncured material breach, we will refund the prepaid unused period.
25. Dispute resolution
25.1 Negotiation first. If a dispute arises out of or in connection with these Terms or the Service, the party raising it will send written notice to the other (to legal@baseloom.app in our case) describing the dispute and the relief sought. The parties will try in good faith to resolve it by negotiation for 30 days from that notice.
25.2 Arbitration. Any dispute not resolved within that period will be finally resolved by arbitration under the Arbitration and Conciliation Act 1996 (India). The seat and venue of arbitration is Mumbai, India. The tribunal will consist of a sole arbitrator appointed by agreement of the parties, or failing agreement within 30 days, in accordance with that Act. The language of the arbitration is English. Hearings may be held by video conference. The award is final and binding and may be enforced in any court of competent jurisdiction, including under the New York Convention.
25.3 Individual claims only. To the extent permitted by law, each party may bring claims against the other only in its individual capacity and not as a claimant or class member in any purported class, collective, consolidated or representative proceeding. The arbitrator may not consolidate claims of different customers.
25.4 Interim relief. Nothing in this section prevents either party from seeking urgent injunctive or other interim relief from a court of competent jurisdiction to protect its intellectual property or Confidential Information or to prevent irreparable harm. Subject to this, the courts at Mumbai, India have exclusive jurisdiction over matters relating to the arbitration.
25.5 Small claims. Either party may instead bring an individual claim in a small claims court where it qualifies.
26. Governing law and mandatory local law
26.1 These Terms, and any dispute or claim (including non-contractual claims) arising out of or in connection with them, are governed by the laws of India, without regard to conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.
26.2 The Service is offered only to businesses, so consumer protection rules for consumers in the European Union, the United Kingdom and elsewhere (such as statutory withdrawal or cooling-off rights) do not apply. However, nothing in these Terms removes any right or protection that applicable law gives you and that cannot be excluded or limited by contract. Where such a mandatory rule applies, these Terms are read as limited to the extent needed to comply with it.
27. Changes to these Terms
27.1 We may update these Terms. For material changes, we will notify active subscribers by email at least 30 days before the change takes effect and post the new version with its effective date. Changes needed to comply with law, or that do not disadvantage you, may take effect sooner.
27.2 If you do not agree to a change, you may cancel before it takes effect and, if you do, you will receive a pro-rata refund of any prepaid period after the change date. If you continue to use the Service after the change takes effect, the updated Terms apply.
28. Notices
28.1 We send notices to the email address associated with your subscription. You are responsible for keeping it current.
28.2 You send legal notices to legal@baseloom.app. Notices of breach, termination or dispute are valid when sent by email to that address, and we reply with a postal address if one is needed for service. Routine support goes to support@baseloom.app.
28.3 An email notice is treated as received on the next business day after it is sent, unless the sender receives a delivery failure message.
29. Assignment
You may not assign or transfer these Terms without our prior written consent, except to a successor to all or substantially all of your business that is not a sanctioned person and agrees in writing to be bound. We may assign these Terms to a successor to all or substantially all of the business relating to the Service, or to an entity we control, on notice to you. Any other attempted assignment is void.
30. Entire agreement and order of precedence
30.1 These Terms, together with the documents they incorporate by reference (the Acceptable Use Policy, the Disclaimer, the Cancellation and Refund Policy, the Privacy Policy, the Data Processing Addendum and, where signed, the BAA), are the entire agreement between you and us about the Service and replace any prior understanding. Any purchase order or other terms you issue have no effect, even if we accept or process them.
30.2 If documents conflict, the following order applies, first to last: (a) the Order and Dodo's terms of sale, for matters of payment, tax, invoicing and refunds processed by Dodo; (b) the Data Processing Addendum; (c) the BAA, if signed; and (d) these Terms and the other policies they incorporate. For the handling of protected health information, the BAA controls over the Data Processing Addendum.
31. Electronic acceptance
31.1 You accept these Terms by ticking the acceptance box or clicking to accept when you enter a licence key, start a trial or subscribe. That electronic acceptance is binding in the same way as a signature, and you agree not to dispute the validity of these Terms on the ground that they were accepted electronically.
31.2 We keep a record of each acceptance (time, document versions, app and a one-way hash of the licence key) as evidence of the agreement. You may ask us for a copy of the version you accepted.
32. General
32.1 Independent parties. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.
32.2 Severability. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the rest of these Terms remains in effect.
32.3 No waiver. A failure or delay in exercising a right is not a waiver of it.
32.4 Third parties. No one other than the parties has any right to enforce these Terms, except that Dodo may rely on the sections that concern it.
32.5 Language. These Terms are written in English. Any translation is for convenience only, and the English version prevails.
32.6 Survival. Sections 7.2, 8, 14, 15, 16, 17, 18, 20.2, 21, 22, 25, 26, 30 and 32, and any accrued payment or refund obligations, survive termination or expiry.
33. Contact
Support: support@baseloom.app. Legal notices: legal@baseloom.app. Privacy: privacy@baseloom.app. BaseLoom, a sole proprietorship based in India.