Cancellation and Refund Policy
Effective 2026-09-23.
This policy forms part of the Terms of Service (https://app.baseloom.app/?view=legal&doc=terms). Subscriptions to BaseLoom apps are sold by our Merchant of Record, Dodo Payments ("Dodo"), which takes payment and issues any refund to your original payment method.
1. Free trial
1.1 New subscriptions may include a free trial of 14 days, as shown at checkout. The trial gives full use of the app on your own files.
1.2 You will not be charged if you cancel before the trial ends. If you do not cancel, the first monthly charge is taken when the trial ends. Dodo may send a reminder email before the first charge. Please note the trial end date shown at checkout.
2. Cancelling
2.1 You can cancel a subscription at any time through the Dodo customer portal. The link is in your receipt email, or ask us at support@baseloom.app and we will send it.
2.2 Cancellation stops future charges. You keep access until the end of the period you have paid for, and then your licence key stops working for that app.
2.3 Cancelling one app does not affect subscriptions to other apps.
3. Refunds on request
3.1 If you ask for a refund within 14 days of a charge, we will refund that charge in full. You do not need to give a reason. Write to support@baseloom.app from the email address used at checkout, naming the app. Refunding a charge also cancels the subscription for that app unless you ask us otherwise.
3.2 Refund requests within this window may be approved automatically by our support system, up to a limit. Requests above that limit are reviewed by the proprietor. We aim to reply within 5 business days.
3.3 Requests made after 14 days are at our discretion, except where section 4 or section 6 applies.
3.4 Dodo processes approved refunds to the original payment method. The time for the money to reach you depends on your bank or card issuer, usually 5 to 10 business days. Taxes charged on the refunded amount are refunded with it.
4. When we retire an app or end the Service
If we retire an app you subscribe to, or end the Service, we will give you at least 30 days' notice by email, stop charging you for that app from the date of the notice, and refund the unused part of any prepaid period on a pro-rata basis. You do not need to ask. The same pro-rata refund applies if we end your subscription for our convenience, if you end it because of our uncured material breach, or in the other cases the Terms describe.
5. Chargebacks and payment disputes
5.1 Payment disputes and chargebacks are handled by Dodo as seller of record. Before disputing a charge with your bank, please contact us at support@baseloom.app; most issues can be resolved faster that way, and a refund within the window above is available on request.
5.2 While a chargeback is open, the licence key for the disputed subscription may be suspended. If the dispute is resolved in your favour, the subscription ends; if it is resolved in ours, access is restored.
6. Your statutory rights
The Service is sold to businesses only, so consumer withdrawal rights do not usually apply. If the law that applies to you gives you a right to cancel, a refund or another remedy that is more favourable than this policy and cannot be excluded, that right applies in addition to this policy.
7. Contact
Questions about cancellation or refunds: support@baseloom.app. You may also contact Dodo through the support link in your receipt.