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Cloud, IT & Telecom · Money back · Hours back · sample run · 17 ms

SLA Breach Credit Extractor

$10,970.00 in service credits due for 5 service-months below the SLA, out of $75,400.00 in monthly fees measured.

Evidence · Incident log
INC-4101,Managed Kubernetes,Control plane API errors in us-west-2,Sev2,2026-07-08 14:05,2026-07-08 14:12,2026-07-08 14:31,Y,N
Working

Counted downtime in July 2026: INC-4101 26.0 minutes. (44,640 - 26.0) / 44,640 = 99.942% uptime, below the 99.95% commitment; the below 99.95% tier credits 10% of the monthly fee: 10% x $18,000.00 = $1,800.00.

Method

1Downtime counts customer-impacting incidents; incidents marked not customer impacting are excluded.

2Planned maintenance is excluded only for services whose SLA excludes it; time inside an excluded maintenance window is removed, so an overrun past the window still counts.

Photo: Miha Meglic, Unsplash
$10,970.00
Credits due · 7 findings
MonthServiceIssue
2026-07Managed KubernetesUptime below commitment
2026-08Managed KubernetesUptime below commitment
2026-08Managed KubernetesSev1 response target missed
1 to 3 of 7
Reads

Incident log (PagerDuty or Datadog export), plus the SLA credit schedule

Produces

Credit calculation by month and a service credit claim (Service credit claim, Credit calculation (CSV), Credit summary (JSON))

Price

$2,500 / month, 30% to the referring partner

Your files

Read in memory for the session, never stored, never used to train a model.

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